Top up

[Ifta]

I just top up me sim 2 days ago and it is not working now it say 0 balance and no one is answering me what I need to do???

[Cleoriff · Accepted solution]

@Ifta 

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here.

Give O2 a call on 4445  or 0344 809 0222.

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

[MI5]

@Ifta 

Credit is exchanged for allowances so your balance will always be zero unless you top up over your bundle amount.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

You can also only call standard UK numbers from your bundle which is explained here Guide: Your Allowances - what is and isn't included 

[Cleoriff]

@Ifta 

Referring to your first post where you say 'it's not working now', please follow my advice and contact customer services please.

If for some reason the top up hasn't worked, they are the only people who can help. Best of luck.