Solved: Top up

Jaygra · ‎21-01-2022

Hi, I am new to o2 and topped up over the phone£10 when I went to check my balance it said 0.00 credit I'm wandering where the £10 went I topped up again £10 and I have £10 credit,

MI5 · ‎21-01-2022

@Jaygra

The credit is exchanged for bundle allowances.

Help here https://www.o2.co.uk/help/pay-as-you-go/big-bundles

Guide: Your Allowances - what is and isn't included

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎21-01-2022

@Jaygra

The credit is exchanged for bundle allowances.

Help here https://www.o2.co.uk/help/pay-as-you-go/big-bundles

Guide: Your Allowances - what is and isn't included

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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