cancel
Showing results for 
Search instead for 
Did you mean: 

Top up

Jaygra
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi, I am new to o2 and topped up over the phone£10 when I went to check my balance it said 0.00 credit I'm wandering where the £10 went I topped up again £10 and I have £10 credit, 

Message 1 of 2
668 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 151295 Posts
  • 648 Topics
  • 28829 Solutions
Registered:

@Jaygra 

The credit is exchanged for bundle allowances.

Help here https://www.o2.co.uk/help/pay-as-you-go/big-bundles

Guide: Your Allowances - what is and isn't included 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 2
664 Views
1 REPLY 1

MI5
Level 94: Supreme
  • 151295 Posts
  • 648 Topics
  • 28829 Solutions
Registered:

@Jaygra 

The credit is exchanged for bundle allowances.

Help here https://www.o2.co.uk/help/pay-as-you-go/big-bundles

Guide: Your Allowances - what is and isn't included 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
665 Views