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Mohedin_1
Level 1: Joiner
  • 1 Posts
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I have topped up my phone from a shop and have received a text confirming my balance is £13 but when I try and use it, it says my balance is £0 ? 

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madasaf1sh
Level 78: King of Kings
  • 12039 Posts
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@Mohedin_1 

 

Do you have a bundle, as that would take out the funds. 

 

If not then, If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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madasaf1sh
Level 78: King of Kings
  • 12039 Posts
  • 69 Topics
  • 3222 Solutions
Registered:

@Mohedin_1 

 

Do you have a bundle, as that would take out the funds. 

 

If not then, If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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