Solved: Top up

Dovey · ‎11-10-2021

Can anyone tell me why my elderly neighbour top up his pay as you go phone of £15 that the amount has disappeared it's only used for emergency ifhe needs to call for which he has not use yet

MI5 · ‎11-10-2021

@Dovey

Credit is exchanged for allowances on bundle tariffs https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎11-10-2021

@Dovey

Credit is exchanged for allowances on bundle tariffs https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

Top up

Potential Scam

Use balance to pay for taffif

Restart after using my allowance

Close account

Inheriting account/phonenumber from parent