Solved: Top up

Craig123 · ‎25-11-2018

Bought phone from carphone warehouse been waiting since 20th for my top up I purchased with phone to be added to my account still waiting

MI5 · ‎25-11-2018

@Craig123
You'll need to chase it up with CPW if not added, but big bundles take credit for allowances so you'll see zero credit.
If you text Balance to 20202 it will text you back with what you have.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎25-11-2018

@Craig123
You'll need to chase it up with CPW if not added, but big bundles take credit for allowances so you'll see zero credit.
If you text Balance to 20202 it will text you back with what you have.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎26-11-2018

Hi @Craig123, did you get a chance to chase Carphone Warehouse yet about this top-up?

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Craig123 · ‎03-12-2018

Didn't get anywhere with carphone warehouse was on phone for 59 minutes then got cut off, anyone would think I was asking for 1000 pound. Only a tenner

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