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Ella5
Level 1: Joiner
  • 1 Posts
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on ‎12-07-2024 20:50

on ‎12-07-2024 20:50

Hi I have tried 4 times to top up on my card and another 2 times on another card but it is saying it cannot process the payment for the £15 bundle as I have just got a new sim card.

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madasaf1sh
Level 79: Lord of the Boards
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on ‎12-07-2024 20:55

on ‎12-07-2024 20:55

@Ella5 

 

Either try tomorrow, or call o2 tomorrow and see if they can see where the problem is, but just make sure you are using a UK registered card, wth a UK address Guide: How to find help & contact O2 

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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pgn
Level 78: King of Kings
In response to madasaf1sh
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on ‎12-07-2024 21:00

on ‎12-07-2024 21:00

All top-up methods in here - time was a voucher top-up was preferred for first time use, @Ella5

 Guide How to Top Up (PAYG) 

Otherwise follow guidance from @madasaf1sh 👍🏼

|-- O2 Social Media Team via Facebook Messenger
NoAccountAccess

O2CommunityAward


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