Top up

[Volvo3389]

I have just paid my first top up £10 and received an email confirmation however in the app I gave no credit what / who did I speak to or do

[Cleoriff · Accepted solution]

@Volvo3389 

Your Big Bundle top up is exchanged for allowances https://www.o2.co.uk/help/pay-as-you-go/big-bundles 

£10 Big Bundle

• Unlimited minutes, unlimited texts and 6GB of 2G/3G/4G data in exchange for £10 each month. Includes data rollover of up to 6GB a month, subject to bundle caps.

[Volvo3389]

What does that mean in English?

[jonsie]

Your credit is taken to pay for your allowances each month @Volvo3389 

£10 Big Bundle

• Unlimited minutes, unlimited texts and 6GB of 2G/3G/4G data in exchange for £10 each month. Includes data rollover of up to 6GB a month, subject to bundle caps.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

[Cleoriff]

@Volvo3389 

I explained it in ENGLISH in my first post. Read the guide I also posted.

[jonsie]

I thought both our posts were self-explanatory

O2 are giving you minutes, data and texts in exchange for your money