Top up voucher not working

[Anna]

Hi team,

I have bought a voucher 5 months ago, but hadn`t got the chance to use it and now that have found it among the documents wanted to top up my phone. The issue is that it doesn`t want to accept the code, saying there is a problem with the voucher code.

Would love if you could help me out.

Thank you!

[Cleoriff · Accepted solution]

Hi @Anna You need to contact customer services on 4445.To see if they can help you apply the voucher. It may have expired

Other ways to top us here https://community.o2.co.uk/t5/How-to-Guides/How-can-I-pay-my-bill-or-Ways-to-pay-guidelines/ba-p/101...

[MI5]

If you can't call 4445 due to no credit try live chat off this link http://www.o2.co.uk/contactus

[Anna]

Hi,

i will try to contact them to see if we can fix it. The things is that on the voucher it says will expire on 17/feb/2019, so it should be fine. Just hope to sort it out with them.

Thank you!

[Anna]

hi there,
Thanks for the advice. Is there another way to fix it quicker? It says on the voucher that should expire on the 17th Feb 2019, so it should work, right?

[Cleoriff]

@AnnaYes it should still work. So best advice, as previously stated, is to call Customer services or use Live Chat. All methods here

https://www.o2.co.uk/contactus

They are the only ones who can sort this. (Unless you are close to an O2 shop and could pop in there)