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on 19-07-2018 13:22
Hi team,
I have bought a voucher 5 months ago, but hadn`t got the chance to use it and now that have found it among the documents wanted to top up my phone. The issue is that it doesn`t want to accept the code, saying there is a problem with the voucher code.
Would love if you could help me out.
Thank you!
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19-07-2018 13:27 - edited 19-07-2018 13:28
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19-07-2018 13:27 - edited 19-07-2018 13:28
Hi @Anna You need to contact customer services on 4445.To see if they can help you apply the voucher. It may have expired
Other ways to top us here https://community.o2.co.uk/t5/How-to-Guides/How-can-I-pay-my-bill-or-Ways-to-pay-guidelines/ba-p/101...
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19-07-2018 13:27 - edited 19-07-2018 13:28
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19-07-2018 13:27 - edited 19-07-2018 13:28
Hi @Anna You need to contact customer services on 4445.To see if they can help you apply the voucher. It may have expired
Other ways to top us here https://community.o2.co.uk/t5/How-to-Guides/How-can-I-pay-my-bill-or-Ways-to-pay-guidelines/ba-p/101...
Veritas Numquam Perit
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on 19-07-2018 14:07
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on 19-07-2018 14:07
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 19-07-2018 15:17
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on 19-07-2018 15:17
Hi,
i will try to contact them to see if we can fix it. The things is that on the voucher it says will expire on 17/feb/2019, so it should be fine. Just hope to sort it out with them.
Thank you!
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on 19-07-2018 15:33
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on 19-07-2018 15:33
Thanks for the advice. Is there another way to fix it quicker? It says on the voucher that should expire on the 17th Feb 2019, so it should work, right?
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on 19-07-2018 17:59
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on 19-07-2018 17:59
@AnnaYes it should still work. So best advice, as previously stated, is to call Customer services or use Live Chat. All methods here
https://www.o2.co.uk/contactus
They are the only ones who can sort this. (Unless you are close to an O2 shop and could pop in there)
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