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Top up plan

Maria11
Level 1: Joiner
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I recently changed my monthly plan to a Pay as u go plan, once I did it, I topped it up with £20. I haven't used my number neither for calls or internet and now my credit is £0. Can someone explain me why? Isn't the pay as you go plan consist in paying only what you spend? How have those £20 been spent ? How can I contact an 02 agent?? Thanks 

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MI5
Level 94: Supreme
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@Maria11 

Bundles last for 30 days then you need to top up again.

Explained here https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 128324 Posts
  • 614 Topics
  • 22572 Solutions
Registered:

@Maria11 

Bundles last for 30 days then you need to top up again.

Explained here https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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