Top up on Pay as you Go

[mucky1957]

I received a text message onTuesday July 7 from O2 telling me that I can get £5 top up credit on my Pay as you Go account if I sign up to the O2 app.

I have received a further text message today ( Thursday ) saying 'thanks for downloading and signing up to My O2.

Just checked my O2 credit and as yet it hasn't added the extra £5. Can someone tell me how long it would take for it to appear on my account.

Thank you.

[Cleoriff]

@mucky1957 

Did you try all the numbers in the guide and posted above?

Guide: Coronavirus Community Help and Support  If you get to hold music you have to wait as you are in a queue. Also try any option including Fraud or lost and stolen.

[mucky1957]

as your message appeared I finally got to speak to someone.

Apparently I will get the credit top up but it can take 5 days to come thru..so I shall wait for next week to see if it appears.

mant thanks to all for the replies.

[Cleoriff]

Good to hear @mucky1957 

[mucky1957]

not so good..I have now received a text saying that I have a £10 bundle for data etc and that O2 have deducted £10 from my balance..I dont want this..I want my credit back. Any thoughts.

The 4445 line is closed now and Im not sure when it re opens.

[Cleoriff]

@mucky1957 

All the numbers in this link are open until 8pm Guide: Coronavirus Community Help and Support 

Use any of them, It doesn't matter that you are PAYG.

[mucky1957]

no answer on any of the numbers.

Will try 4445 tomorrow

I just hope someone can put my pay as you go back to how it was

[Cleoriff]

In the meantime @mucky1957 I will tag our managers here. They won't be on until Monday but hopefully they will pick this up when they return.

@Marjo @Martin-O2 @LukasB 

[mucky1957]

That's very kind of you. Thank you.

I just don't understand what has happend

[MI5]

Sounds like your tariff has been changed. It may not be possible under normal circumstances to change back now as the classic tariff has been discontinued.