cancel
Showing results for 
Search instead for 
Did you mean: 

Top up not working

Elise23
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I recently ordered a sim from O2 and trying to top it up it won't work keeps telling me to top not working to contact my bank, I have used different cards to top up all of them with enough money in the accounts keeps saying this. whats wrong with the system, as it can't be my card at this point? Can someone help?

Message 1 of 3
856 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 146687 Posts
  • 636 Topics
  • 28243 Solutions
Registered:

@Elise23 

First top up needs to be done with a voucher Guide How to Top Up (PAYG) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 3
854 Views
2 REPLIES 2

MI5
Level 94: Supreme
  • 146687 Posts
  • 636 Topics
  • 28243 Solutions
Registered:

@Elise23 

First top up needs to be done with a voucher Guide How to Top Up (PAYG) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 3
855 Views

Breanna
Former Staff
  • 1808 Posts
  • 117 Topics
  • 17 Solutions
Registered:

Were you able to top up with the voucher @Elise23?

Message 3 of 3
838 Views