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Top up not worked

KB2411
Level 1: Joiner
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Hi changed daughters tariff from £15 to £10 paid £10 but has no unlimited calls or texts and no data, money left bank account. Also topped up my phone and again no credit … help please

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Cleoriff
Level 94: Supreme
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@KB2411 

As you know, if you have a £10 Big Bundle you should get

Unlimited minutes, unlimited texts and 7GB of 2G/3G/4G data in exchange for £10 each month. Includes data rollover of up to 7GB a month, subject to bundle caps.

If you are saying you've received nothing, you need to call O2 on 4445 and ask them to sort this out for you.

*The Game Is On*

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 104866 Posts
  • 783 Topics
  • 5192 Solutions
Registered:

@KB2411 

As you know, if you have a £10 Big Bundle you should get

Unlimited minutes, unlimited texts and 7GB of 2G/3G/4G data in exchange for £10 each month. Includes data rollover of up to 7GB a month, subject to bundle caps.

If you are saying you've received nothing, you need to call O2 on 4445 and ask them to sort this out for you.

*The Game Is On*

Girl in a jacket

View solution in original post

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