Top up not applied to balance?

[MCL]

I have been trying to activate my new PAYG mobile and topped up £10 which I can see I have paid on my banking app and have received confirmation text from O2 but it has not been applied to my O2 balance therefore I cannot make calls etc. Customer services are closed. Has anyone else expereinced this - is there anything I can do now?

[MI5]

You're welcome @MCL 

and yes, it does confuse a lot of people until explained to them.

[Klien]

Hello,

You said if I top up £10, I will get data and unlimited calls and texts for 30 days. But I remember I top up £10 before, the balance would be £10, but now I donot want to exchange this to any allowances. As each month I really donot need to use so much allowances, just want to keep the balance. How can I do to transfer it back?

[jonsie]

If you don't want allowances then just don't top up

The only tariffs now are bundles where top ups are exchanged for allowances

[Klien]

Yes, right, if I donot want the allowances, I donot top up that. But I want to keep the balance, like as the classic PAYG, I just paid I used, now how can I switch back to the classic PAYG?

[jonsie]

You can't switch back because the Classic tariff is no longer available from O2

[Klien]

Thanks for your reply, now that I cannot switch back to Classic tariff PAYG, can I switch from PAYG to pay monthly sims account keeping the existing O2 number?

[jonsie]

How to switch here

Guide: Migration & porting into O2 

[Tomtom39]

I have the same problem. Put £10 in and can't make calls, says I have 0 credit

[MI5]

@Tomtom39 

Credit is exchanged for allowances.

What's included in your allowances is in this guide Guide: Your Allowances - what is and isn't included