Solved: Top up balance

Shekha · ‎02-09-2022

Hi I topped up £10 but my balance is showing as £5 why is that? I get free unlimited minutes and texts.

MI5 · ‎02-09-2022

£5 will have been taken for your bundle of calls and texts leaving you with £5 credit for next months bundle or any out of allowance calls and texts.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

jonsie · ‎02-09-2022

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎02-09-2022

@Shekha

£5 will have been taken for your bundle of calls and texts leaving you with £5 credit for next months bundle or any out of allowance calls and texts.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Top up balance

Data Usage

5G on pay as you go

Sim post ordered

Money back

2g 3g switch off