Top up balance 0.00

[kimmie66]

I topped up my payg phone last night and its still not showing on the balance. Does it take this long??

[MI5]

@kimmie66 

What tariff are you on?

If it's a big bundle, the credit is taken for allowances.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

You can check if you have allowances by looking in your MyO2 http://www.o2.co.uk/myo2

[kimmie66]

So there won't be a balance showing until I've topped up enough to cover the allowances?

[MI5]

@kimmie66 

Yes, that's correct.

Say your tariff is £10. 

Top up £10 and you get allowances but zero credit.

Top up £20 and you get allowances plus £10 credit etc.....

[kimmie66]

Hmmmm that doesn't sound good! Think I better look at changing my tariff. I only really want it for calls and text.

[MI5]

@kimmie66 

O2 don't offer anything like that anymore but you could always switch to giffgaff (part of O2) wjho do offer a basic pat as you go tariff www.giffgaff.com

[kimmie66]

Oh wonderful! So thats £10 lost. Ill look at giffgaff as an alternative. Thanks

[MI5]

@kimmie66 

Not lost.

You have your call and text alowances to use in the next 30 days.

[kimmie66]

I've tried using the phone for calls and text, and there's just nothing which is why I thought the top up was taking a long time to come through

[MI5]

@kimmie66 

Did you check for allowances in your MyO2 http://www.o2.co.uk/myo2 ?