cancel
Showing results for 
Search instead for 
Did you mean: 

Top up & abroad dialling

KC87
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I bought a pay as you go phone for my mother. Do you have to top up every month? How low can you leave your balance of money . What is the minimum spend? Why cant she dial english numbers from Tenerife she has the correct dialling code 

Message 1 of 2
474 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 143455 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@KC87 

All ways to top up here Guide How to Top Up (PAYG) 

From abroad, she'll need the mobile top up website.

She will need to top up a minimum of £10 each month to get the allowances https://www.o2.co.uk/help/pay-as-you-go/big-bundles

If she is unable to dial the UK with an active bundle on the sim, she may have a roaming bar.

Contacting O2 will help to check this. Message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 2 of 2
472 Views
1 REPLY 1

MI5
Level 94: Supreme
  • 143455 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@KC87 

All ways to top up here Guide How to Top Up (PAYG) 

From abroad, she'll need the mobile top up website.

She will need to top up a minimum of £10 each month to get the allowances https://www.o2.co.uk/help/pay-as-you-go/big-bundles

If she is unable to dial the UK with an active bundle on the sim, she may have a roaming bar.

Contacting O2 will help to check this. Message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 2
473 Views