Solved: Top Up

Paula99 · ‎02-07-2023

I'm getting this message:

Sorry, it’s not been possible to take your payment. Your phone has not been topped up. Please try again or use another card. If the problem continues you’ll need to contact your bank.

How can I get it to work?

Thanks!

jonsie · ‎02-07-2023

If it's the first top up use a voucher

After that you will be able to use a debit card

Guide How to Top Up (PAYG)

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

View solution in original post

MI5 · ‎02-07-2023

@Paula99

Guide here Guide How to Top Up (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎02-07-2023

If it's the first top up use a voucher

After that you will be able to use a debit card

Guide How to Top Up (PAYG)

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Breanna · ‎04-07-2023

Were you able to top up with a voucher @Paula99?

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