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Top Up Not Showing on My O2

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Ross4
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on ‎28-02-2021 11:18

on ‎28-02-2021 11:18

Yesterday I topped up my account with £10 and I received an email confirming it had been done. Today I checked online on MyO2 and it's still showing the old pre-top up balance. Can anybody help?

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MI5
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on ‎28-02-2021 11:25

on ‎28-02-2021 11:25

@Ross4 

Which tariff are you on?

If on a bundle, the credit is used to buy allowances on your anniversary date. 

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

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MI5
Level 94: Supreme
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on ‎28-02-2021 11:25

on ‎28-02-2021 11:25

@Ross4 

Which tariff are you on?

If on a bundle, the credit is used to buy allowances on your anniversary date. 

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Ross4
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on ‎28-02-2021 13:45

on ‎28-02-2021 13:45

O.K. Thank you.
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MI5
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on ‎28-02-2021 13:53

on ‎28-02-2021 13:53

You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Jozzysays
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on ‎21-04-2021 23:38

on ‎21-04-2021 23:38

hello, how does one stop auto-renewing the big bundle? thx

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Cleoriff
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on ‎21-04-2021 23:59

on ‎21-04-2021 23:59

Hi @Jozzysays 

 

Can I stop my auto top-up?
Yes. To stop your auto top-up and delete your details go to www.o2.co.uk/myo2. Then go to auto top-up and you can then cancel your auto top-up and details.
https://autotopup.o2.co.uk/o2uk/FAQ.aspx 
If you have any probleems then contact O2 on 4445 or any number in this guide
Guide: Coronavirus Community Help and Support 

Veritas Numquam Perit

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