Top Up Not Showing on My O2

[Ross4]

Yesterday I topped up my account with £10 and I received an email confirming it had been done. Today I checked online on MyO2 and it's still showing the old pre-top up balance. Can anybody help?

[MI5 · Accepted solution]

@Ross4 

Which tariff are you on?

If on a bundle, the credit is used to buy allowances on your anniversary date. 

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

[Ross4]

O.K. Thank you.

[MI5]

You're welcome

[Jozzysays]

hello, how does one stop auto-renewing the big bundle? thx

[Cleoriff]

Hi @Jozzysays 

Can I stop my auto top-up?

Yes. To stop your auto top-up and delete your details go to www.o2.co.uk/myo2. Then go to auto top-up and you can then cancel your auto top-up and details.

https://autotopup.o2.co.uk/o2uk/FAQ.aspx 

If you have any probleems then contact O2 on 4445 or any number in this guide

Guide: Coronavirus Community Help and Support