Solved: Top-Up Frequency

Stephen_CSS · ‎03-07-2020

I have a CLASSIC Pay As You Go service which I use whenever I'm in the UK. However with COVID-19 it will be sometime before I get back to the UK from where I live in Australia.

Can someone tell me how long I can keep my Balance for and how often do I need to top-up in order for my service to not be cancelled?

MI5 · ‎03-07-2020

@Stephen_CSS

You need to make a chargeable call or send a text at least once every 6 months and top up every 999 days.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎03-07-2020

@Stephen_CSS

You need to make a chargeable call or send a text at least once every 6 months and top up every 999 days.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Stephen_CSS · ‎04-07-2020

That's good to know, thanks for the quick reply.

MI5 · ‎04-07-2020

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Top-Up Frequency

Data Usage

5G on pay as you go

Sim post ordered

Money back

2g 3g switch off