Solved: To up changes?

Problem · ‎17-09-2018

As every month I do I wanted to top up my balance every time I used web top up and it always worked for me. Now today when I tried to top up I got this message ( The card number entered is not an accepted card type. ) Card type : MasterCard and bank company : Monese. I have no idea what is wrong with my card if it works everywhere and now i can't pay from it here

Cleoriff · ‎17-09-2018

@Problem

I don't think Monese is a bank card recognised by O2 (as a UK card). https://en.wikipedia.org/wiki/Monese

Only ways to top up are here. Scroll down to PAYG

https://community.o2.co.uk/t5/How-to-Guides/How-can-I-pay-my-bill-or-Ways-to-pay-guidelines/ba-p/101...

Veritas Numquam Perit

View solution in original post

jonsie · ‎17-09-2018

You can now pay through the My O2 app. Give that a go.

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Cleoriff · ‎17-09-2018

@Problem

I don't think Monese is a bank card recognised by O2 (as a UK card). https://en.wikipedia.org/wiki/Monese

Only ways to top up are here. Scroll down to PAYG

https://community.o2.co.uk/t5/How-to-Guides/How-can-I-pay-my-bill-or-Ways-to-pay-guidelines/ba-p/101...

Veritas Numquam Perit

jonsie · ‎18-09-2018

@Cleoriff wrote:
@Problem
I don't think Monese is a bank card recognised by O2 (as a UK card). https://en.wikipedia.org/wiki/Monese
Only ways to top up are here. Scroll down to PAYG
https://community.o2.co.uk/t5/How-to-Guides/How-can-I-pay-my-bill-or-Ways-to-pay-guidelines/ba-p/101...

I missed that @Cleoriff and you are quite right, it needs to be a UK card linked to a UK bank account.

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Cleoriff · ‎18-09-2018

I had to do a google search @jonsie as I had never heard of it. On one site it said it was a card used generally by expats. That rang alarm bells so just looked a bit further.

Veritas Numquam Perit

MI5 · ‎18-09-2018

Stran5hiw it's always worked previously though?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎19-09-2018

Hi @Problem, I hope the replies above helped you understand better what's going on? Please let us know if you need any further help

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MI5 · ‎19-09-2018

The word in my reply above should have been "strange"
What has changed to prevent this card from working now that has previously been used ok?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎19-09-2018

Mm strange.... do American Express cards still work?

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