To up changes?

[Problem]

As every month I do I wanted to top up my balance every time I used web top up and it always worked for me. Now today when I tried to top up I got this message ( The card number entered is not an accepted card type. ) Card type : MasterCard and bank company : Monese. I have no idea what is wrong with my card if it works everywhere and now i can't pay from it here

[jonsie]

You can now pay through the My O2 app. Give that a go.

[Cleoriff · Accepted solution]

@Problem

I don't think Monese is a bank card recognised by O2 (as a UK card). https://en.wikipedia.org/wiki/Monese

Only ways to top up are here. Scroll down to PAYG

https://community.o2.co.uk/t5/How-to-Guides/How-can-I-pay-my-bill-or-Ways-to-pay-guidelines/ba-p/101...

[jonsie]

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@Cleoriff wrote:

@Problem

I don't think Monese is a bank card recognised by O2 (as a UK card). https://en.wikipedia.org/wiki/Monese

Only ways to top up are here. Scroll down to PAYG

https://community.o2.co.uk/t5/How-to-Guides/How-can-I-pay-my-bill-or-Ways-to-pay-guidelines/ba-p/101...

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I missed that @Cleoriff and you are quite right, it needs to be a UK card linked to a UK bank account.

[Cleoriff]

I had to do a google search @jonsie as I had never heard of it. On one site it said it was a card used generally by expats. That rang alarm bells so just looked a bit further.

[MI5]

Stran5hiw it's always worked previously though?

[EmilieT]

Hi @Problem, I hope the replies above helped you understand better what's going on? Please let us know if you need any further help 

to the forum!

[MI5]

The word in my reply above should have been "strange"
What has changed to prevent this card from working now that has previously been used ok?

[jonsie]

Mm strange.... do American Express cards still work?