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The top up was fail.

si-yeon9
Level 1: Joiner
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I topped up 10pounds first time. But it was fail. So I try 10 pounds again. But in my balance, there is only 10 pounds. My other 10pounds is gone. How can I solve this problem?
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MI5
Level 94: Supreme
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@si-yeon9 

Answered here https://community.o2.co.uk/t5/Pay-As-You-Go/My-balance-is-gone/m-p/1451349

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
Level 94: Supreme
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The first £10 was for your allowances

The 2nd £10 was added correctly as credit

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