Texts

Jessicaashx · ‎01-08-2021

I've recently moved to pay as you go and my sim is activated, I can text people but then I'm not receiving any text messages? Need help please?

MI5 · ‎01-08-2021

@Jessicaashx

Check help here

Guide: Text Message Tips (not sent or received)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎01-08-2021

Hi @Jessicaashx

Text messages are usually the last thing to change over fully.

Have a look at this Guide: Text Message Tips (not sent or received)

Keep rebooting your phone.

Veritas Numquam Perit

Jessicaashx · ‎01-08-2021

Yeah I've tried all of these tips and it still hasn't worked. Thanks for the advice

MI5 · ‎01-08-2021

Did you check the message centre number @Jessicaashx ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

TheresaV · ‎03-08-2021

Hi @Jessicaashx did you manage to find out what the issue was?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Jessicaashx · ‎03-08-2021

I didn't but it has eventually worked so I'm wondering if it just took a while to activate

O2

Texts

O2 Simplicity

Sim

Device plan with VM

Can't dial

Can't do a SIM swap on MyO2