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Texts not able to send

Anonymous23
Level 1: Joiner
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My partner has been having trouble with sending out texts, reviving texts and making phone calls are fine but not out going texts. The phone has been rebooted yet still nothing 🙄 does anyone know what to do??

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gmarkj
Level 58: Overseer
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See if anything in this guide helps @Anonymous23 

Guide: Text Message Tips (not sent or received) 

If you get to the bottom of that and no joy, you could try putting the sim card in another phone and seeing if you can send or receive - that would show if the problem is on the phone or the sim.

Failing that, you can message o2 on social media to see if they can help:

 Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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gmarkj
Level 58: Overseer
  • 8795 Posts
  • 90 Topics
  • 686 Solutions
Registered:

See if anything in this guide helps @Anonymous23 

Guide: Text Message Tips (not sent or received) 

If you get to the bottom of that and no joy, you could try putting the sim card in another phone and seeing if you can send or receive - that would show if the problem is on the phone or the sim.

Failing that, you can message o2 on social media to see if they can help:

 Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Anonymous23
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I will give this a try thank you 

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