Hello @Anxiouscrafter
Hope you are safe and well,
I would recommend doing a few checks on your device where possible.
- Restart the device by the power button. (Sometimes a device may need restarting after a while)
- Are you able to try your sim card in another device? If possible please try this to rule out a device issue.
- Have you checked your local area for any issues? This can be checked over at https://www.o2.co.uk/coveragechecker
Select the "O2 Network Issues" tab and place in your postcode. This will show if there are any issues and/or work going on in your area.
- Is it just receiving texts from a specific person? Or are you having issues across many contacts?
If you are having issues with any of these, I would recommend dropping customer service a call on 202 to request a sim swap. The best time to contact is around 8AM
