Solved: Text received with free credit

Skmoice · ‎20-09-2020

I received a text from O2 saying I’ve received £5 free credit on my account but I can’t seem to credit it to my account. Any ideas?

MI5 · ‎20-09-2020

@Skmoice

It's usually applied as virtual credit and will be used before your applied credit.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎20-09-2020

@Skmoice

It's usually applied as virtual credit and will be used before your applied credit.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎22-09-2020

Hi @Skmoice , hope you got all the clarifications you needed but don't hesitate to ask if you need any further info.

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