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Text charges

Lorrif
Level 1: Joiner
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Hi

Anyone know why have I been charged for recent texts when I still have free texts left within this months tariff? 

 

thank you

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MI5
Level 94: Supreme
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@Lorrif 

Only O2 can tell you exactly, but texts sent to international numbers are not included in your free texts, nor are texts to some short codes or mms messages.

Guide: Your Allowances - what is and isn't included 

Guide: Accidental MMS Sending and How to Avoid it 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151690 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

@Lorrif 

Only O2 can tell you exactly, but texts sent to international numbers are not included in your free texts, nor are texts to some short codes or mms messages.

Guide: Your Allowances - what is and isn't included 

Guide: Accidental MMS Sending and How to Avoid it 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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