on 28-01-2019 09:31
I just bought my mother a new Doro 6520 handset on PAYG. The handset was purchased direct from o2 and in compliance with their 14 day returns policy, I would like to show it to my mother before we spend any further money on top-ups. I have litterally just purchased the handset yesterday, with an expected delivery for today. So, I am just trying to pre-warn myself by getting some advice here.
Can I do anything with the handset without needing to top-up first?
Thanks in advance.
Solved! Go to Solution.
on 28-01-2019 09:54
on 28-01-2019 09:54
@ggabu the phone will do everything apart from calls and texts prior to topping up.
If you do top up and then return the phone, you will lose your top up value.
on 28-01-2019 09:37
You are allowed to top up and try it before returning if you don't like the phone or it doesn't suit your Mum
Use a voucher for the first top up
Change of mind policy here https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy
Ways to top up (after using voucher here) https://community.o2.co.uk/t5/How-to-Guides/How-to-Top-Up-PAYG/ba-p/1156408
Best of luck and welcome to the forum
Veritas Numquam Perit
on 28-01-2019 09:47
on 28-01-2019 09:47
on 28-01-2019 09:54
on 28-01-2019 09:54
@ggabu the phone will do everything apart from calls and texts prior to topping up.
If you do top up and then return the phone, you will lose your top up value.
on 28-01-2019 09:55
on 28-01-2019 09:55
on 28-01-2019 11:17
on 28-01-2019 11:17
PS Could you put your own sim in the phone for mother to test its calls / text capability initially, as a first time test. And can one not have a free sim with 1.00 - 5.00 on it. ??? Id be interested to know - see below
Disabled people
This query of interest to disabled people , eg sensory, (blind and deaf) and physically.
Im hoping that 02 has changed its policy as I have never ,before, been able to purchase a phone from 02. The reason - I was never allowed to take it away, test it and return it.
My deafness has deteriorated in recent years therefore I would need to test calls to a variety of people (voice decibels vary). When I asked 02 store in the past they've told me that was to do this.
I buy from Action for Hearing Loss or Hearing Link. They allow 28 days no quibble return as well as advice.
IF 02 has LISTENED to our lobbying - WELL DONE. It doesnt match disability groups but we are getting there.