Temporary number still showing

[joch]

Hi, I changed from Pay monthly with O2 to PAYG with O2 over a month ago. The temporary number is still showing on my phone and the balance is incorrect. I have tried ringing without success. I cannot see how to amend it on my phone or online.  Online showing correct number but balance still incorrect. Switched off/on etc. Any advice if  I can do it and how? 

[Cleoriff]

@joch 

You should find it updates eventually. As long as your phone is working it's not important in the current crisis. You could ring O2 if you are concerned Guide: Coronavirus Community Help and Support