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Tarrif

Cris18
Level 1: Joiner
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I’m trying to buy my £20 rolling plan tarrif with my £20 balance but it’s not letting me it’s telling me to enter card details even though I have enough in my balance to pay it

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MI5
Level 94: Supreme
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@Cris18 

Rolling plans don't renew from balance.

Pay As You Go: Introducing "Rolling Plans" 

You need to switch to a bundle to use credit to top up and switch back to a rolling plan after it's used up.

You can switch in your MyO2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 147786 Posts
  • 639 Topics
  • 28355 Solutions
Registered:

@Cris18 

Rolling plans don't renew from balance.

Pay As You Go: Introducing "Rolling Plans" 

You need to switch to a bundle to use credit to top up and switch back to a rolling plan after it's used up.

You can switch in your MyO2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
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