Solved: Tariff

Stanlej222 · ‎14-05-2022

Hi I just swap my tariff from 20£ to 30£. I top up 30£ but system charged me only 20£ for old tariff. Can somebody sort that and take 10£ from my account and activate 30£ tariff?

MI5 · ‎14-05-2022

@Stanlej222

You need to call 4445 for PAYG customer support and they can sort it for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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pgn · ‎14-05-2022

If you are Pay Monthly, the blurb on doing this on a Refresh tariff is here: https://www.o2.co.uk/refresh/flexible-tariffs

If it is not going the way you want, as nobody can access your account from the Community Forum, then reach out to the O2 Social Media Team in any of the links below this post (Twitter or Facebook or Instagram) and see if they can help.

Otherwise it is a call to 202 to talk to O2 about your contract tariff change. Good luck, @Stanlej222.

Links to O2 Social Media Team here

MI5 · ‎14-05-2022

@Stanlej222

You need to call 4445 for PAYG customer support and they can sort it for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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