Solved: Tariff

GuardianAngel · ‎31-05-2021

Due to top-up PAYG on **Personal info**. Want to change tariff. Currently pay £10pm, want to pay £30pm. But as soon as I top up, O2 take £10 for my current tariff. Can't win.. anyone help me Please.??

pgn · ‎31-05-2021

Hi, @GuardianAngel - you need to have enough credit balance in your account to cover the new monthly cost on the day your tariff normally rolls over, and before that day, have texted for the new £30 tariff as per the instructions below: https://www.o2.co.uk/help/pay-as-you-go/big-bundles.

Any overpayment remains in your account until the following month, meaning you may have to pay only £20 in the second month, as you may have the extra £10 in there, unused, from the previous month.

Also this Community Guide How to Top Up (PAYG) may help.

Good luck.

Links to O2 Social Media Team here

View solution in original post

pgn · ‎31-05-2021

Hi, @GuardianAngel - you need to have enough credit balance in your account to cover the new monthly cost on the day your tariff normally rolls over, and before that day, have texted for the new £30 tariff as per the instructions below: https://www.o2.co.uk/help/pay-as-you-go/big-bundles.

Any overpayment remains in your account until the following month, meaning you may have to pay only £20 in the second month, as you may have the extra £10 in there, unused, from the previous month.

Also this Community Guide How to Top Up (PAYG) may help.

Good luck.

Links to O2 Social Media Team here

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