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Liv7 · ‎25-05-2023

I have £20 on my o2 app for the tariff renewal,

it will not take the money from my account it just keeps asking for my bank details but I have already put the money on my account can someone help please Iv tried ringing several times but can’t get past the automated system

MI5 · ‎25-05-2023

@Liv7

If you're on a rolling plan it won't take money from your balance, it has to be from a debit card each month.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

pgn · ‎25-05-2023

You'll have to keep trying 4445, @Liv7 - or use another method to add funds this month until you get through: Guide How to Top Up (PAYG) and Pay As You Go: Introducing "Rolling Plans"

Good luck, @Liv7.

Links to O2 Social Media Team here

Breanna · ‎26-05-2023

Were you able to get through on 4445 @Liv7?

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