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Tariff not loaded after correct amount paid?

Thomasmcgu1996
Level 1: Joiner
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Hi I paid 20£ and my tariff never loaded I want to know why it's not 

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MI5
Level 94: Supreme
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@Thomasmcgu1996 

You'll need to ask customer service to check, but your tariff will only automatically renew on your anniversary date.

Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 122264 Posts
  • 609 Topics
  • 18999 Solutions
Registered:

@Thomasmcgu1996 

You'll need to ask customer service to check, but your tariff will only automatically renew on your anniversary date.

Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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