Solved: Tariff Change to Pay as You Go

aitorg88 · ‎08-04-2020

Before the end of my 15 pound big bundle tariff I opted to switch to the 20 pound big bundle tariff. However, now that I've changed my mind and want to revert back to the 15 pound big bundle, I am unable to. I'd rather not pay for the 20 pound big bundle. Is there any way I can switch it back? They've told me to wait until after I've payed for the next cycle. But that's actual extortion so I'm either terminating my O2 account or getting this tariff switched back.

gmarkj · ‎08-04-2020

Have you called and asked to be moved back?
Normally if you try and move yourself it will only move at your anniversary date (the day the bundle renews).

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

View solution in original post

MI5 · ‎08-04-2020

@aitorg88

You can only change once per month

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gmarkj · ‎08-04-2020

Have you called and asked to be moved back?
Normally if you try and move yourself it will only move at your anniversary date (the day the bundle renews).

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

aitorg88 · ‎09-04-2020

Thanks for the reply, I just thought that calls were reserved for emergencies. Which number would be best for this sort of thing?

O2

Tariff Change to Pay as You Go

Cancel my contract

New package

First bill

SIM Deactivated

Cancelling Disney plus