cancel
Showing results for 
Search instead for 
Did you mean: 

Tarif

Hurst484
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I got this sim and it was on the 10 bundle. I didn’t know I topped up £30 wanting to be on the big bundle. I want to change to the 30 bundle today 

Message 1 of 8
158 Views
7 REPLIES 7

jonsie
Level 94: Supreme
  • 95349 Posts
  • 612 Topics
  • 7136 Solutions
Registered:

You can change tariff once in any 30 day period

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 4445

Guide: How to find help & contact O2 

Message 2 of 8
151 Views

MI5
Level 94: Supreme
  • 151320 Posts
  • 648 Topics
  • 28829 Solutions
Registered:

@Hurst484 

  • Text your new tariff code free to 21300

  • 30DATABB for the £30 tariff

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 8
147 Views

pgn
Level 77: Grand Master
  • 39500 Posts
  • 243 Topics
  • 1796 Solutions
Registered:

And make sure you have at least £30 in your balance when you send the SMS to move up to the £30 bundle, as per the link shared above, @Hurst484.

Message 4 of 8
133 Views

MI5
Level 94: Supreme
  • 151320 Posts
  • 648 Topics
  • 28829 Solutions
Registered:

@Hurst484 did say he topped up with £30 above.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 5 of 8
131 Views

pgn
Level 77: Grand Master
  • 39500 Posts
  • 243 Topics
  • 1796 Solutions
Registered:

Yes, but the £10 bundle may have depleted that if the change-up to £30BB SMS was not sent quickly enough, leaving the pot £10 shy.

Message 6 of 8
127 Views

MI5
Level 94: Supreme
  • 151320 Posts
  • 648 Topics
  • 28829 Solutions
Registered:

Aye

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 7 of 8
125 Views

jonsie
Level 94: Supreme
  • 95349 Posts
  • 612 Topics
  • 7136 Solutions
Registered: