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Taking money off balance

Nicky1965
Level 1: Joiner
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on ‎21-03-2020 14:54

on ‎21-03-2020 14:54

02 are taking money off my balance when my mobile data is turned off why is this happening I always connect ti WiFi for my internet

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Bambino
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on ‎21-03-2020 15:27

on ‎21-03-2020 15:27

@Nicky1965  You need to go into your settings to make sure that mobile data is turned off completely. If you're in doubt, put your phone onto airplane mode. If you're still being charged you need to speak to customer service.

https://community.o2.co.uk/t5/Welcome-News/How-to-find-help-amp-contact-O2-A-Guide/m-p/1201416

I DO NOT WORK FOR O2



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MI5
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on ‎21-03-2020 15:31

on ‎21-03-2020 15:31

@Nicky1965 

Are you sure it's a charge for data?

You could be signed up to premium text messages Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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