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Level 1: Joiner
Posts: 1
Registered: ‎04-10-2018
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TOP UP ISSUE PLEASE HELP

Right so I just topped up £20 on my big bundle tarif last night, I open my O2 app about 2 minutes later and it says my balance is £12:30 then this morning I’ve just woken up it says I’ve got £4:50!! I only used my data once for just about a minute I’m extremely frustrated as you can understand. If anyone can help or tell me some explanation please reply.
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Posts: 108,811
Topics: 561
Solutions: 14,407
Registered: ‎04-04-2012

Re: TOP UP ISSUE PLEASE HELP

It's possible that you might be subscribed to some premium rate services https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s... but you need to call 4445 and ask customer services where the money is going.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 92,943
Topics: 751
Registered: ‎14-01-2013

Re: TOP UP ISSUE PLEASE HELP

Hi @Eve

I would give customer services a call  this morning https://www.o2.co.uk/contactus

They open at 8am.

*The Game Is On*

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Posts: 81,277
Topics: 576
Solutions: 3,927
Registered: ‎04-01-2009

Re: TOP UP ISSUE PLEASE HELP

I can understand how upsetting this can be. There are plenty of scams out there but call customer service or even use live chat. Once they tell you what's happening then come back for further guidance.

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Community Manager
Posts: 7,797
Registered: ‎23-07-2014

Re: TOP UP ISSUE PLEASE HELP

Hi @Eve, welcome to our forum! Sorry to hear that you've had unexpected charges. Please do let us know how you're getting on with this?

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