cancel
Showing results for 
Search instead for 
Did you mean: 

Switching contracts

EstherK
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Hi, I’m wondering whether or not I am able to switch from a £10 a month pay as you go contract to a 5GB o2 pay monthly sim without changing my sim at all, is that possible to do?
Esther
Message 1 of 3
111 Views
2 REPLIES 2

O2Melissa
O2 Support
O2 Support
  • 42 Posts
  • 0 Topics
  • 6 Solutions
Registered:

Hi @EstherK , you would need a new Sim card when changing from pay and go to contract but you can definitely keep your number. Is it definitely currently pay and go or is it a Sim only contract you currently have because if its a Sim only contact you wouldn't need a new Sim to change your tariff.

signature
Message 2 of 3
105 Views

MI5
Level 94: Supreme
  • 126981 Posts
  • 614 Topics
  • 21882 Solutions
Registered:

@EstherK 

Switching your number from Pay Monthly to Pay As You Go

We can take care of moving your number and even arrange for your new Pay As You Go sim. Get in touch by calling us on 202 free from your O2 phone, or on 0344 809 0202 from any other phone. We'll do the rest.

If you're on O2 Refresh you can only move to Pay As You Go once your Device Plan is paid. If you're not on O2 Refresh but still in your contract minimum term, you might need to pay a termination charge, and our Customer Service team can talk this through with you. You’ll receive your final Pay Monthly bill 14 days after you move to Pay As You Go. You’ll need to settle any outstanding balance.

 

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 3 of 3
71 Views