26-01-2021 09:37 - edited 26-01-2021 09:49
This is giving me a headache, there's almost too much info on the website! I switched from Three to 02 yesterday. Big Bundle PAYG £10.
Put the SIM in, registered with 02 on-line & put £10 on, sorted out 'free' £10 offer as well, & also set up regular £10 monthly payment, (though pretty clueless on what I was doing - an older age range novice I'm afraid). I could see on my account that I was on the right tariff & balance in the pot for future monthly payments, with £10 deducted to kickstart straight away.
My mobile was showing "02" where "Three" once was straight away & my signal was much improved. I completed the transfer number form, PAC code etc, at 3pm.
The instructions for checking the number transfer was complete the following day (today) said something about turning the phone on/off & making a 'chargeable call'. Now that seems to me to be tricky, given that I'm on a 'bundle' so not sure any call will be classified as 'chargeable'? I have called my landline & the call did get through but on dialing it I get "bundle call" in my ear first.
I'm not sure I've understood what I'm supposed to do today & can't find the instructions now, hence my early comment - almost too much info. Serves me right for not printing them!
I have rung my mobile old number (the one I want transferred) from my landline, but I just get "the number you have rung cannot accept this call. So I've rung the number that came with my 02 SIM but get "not recognised".
I've looked at my 02 account but balance & tariff now say "this information is not available, try again later". I expect that may change if I can figure out how to make a "chargeable call"???
But I currently have no way of being contacted on my mobile? What am I doing wrong? Now I've discovered I can't access "Manage my Details" either - they're sending a code by text, that I'm not receiving!
Solved! Go to Solution.
on 26-01-2021 10:07
on 26-01-2021 10:58
Have you rebooted your phone?
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
26-01-2021 11:14 - edited 26-01-2021 11:14
on 26-01-2021 13:29
Yes, a few times. But to be honest I think I'm being impatient & something of a prat. What can I say, my mobile wouldn't look out of place in a museum, some would say 'neither would I'! Customer service are lending a hand though, & I can make calls & send texts. Thanks though.
26-01-2021 15:10 - edited 26-01-2021 15:12
Goodness, Community very helpful. Quick search & found another problem had already been asked by others, & answered (how to disable voicemail). Thanks to those who take the time & trouble to help others here (& to customer services).