Switched SIM and receiving texts but can’t make calls
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on 19-09-2023 12:30
Switched from monthly to pay as you go retaining my old number. I gave it a few days for the switch and began to receive texts to the number I am keeping but I can’t make any calls. It says ‘call failed’ and I can’t ring any of the o2 support numbers or even voicemail. Phone does not seem to be connected to o2 network. Help! I also topped up by £10 to activate and I began to ring support and got cut off after 2 mins with texts saying I needed to top up as I didn’t have call time.
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on 19-09-2023 12:33
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks
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