on 23-12-2018 20:36
I've been payasyougo for years with 02, my girlfriend has got me a contract phone with 02, she asked them to keep my old number but not to make the switch until Christmas. Low and behold my phone stopped working today. How long does it usually take for the number to switch to my new phone?
Solved! Go to Solution.
on 23-12-2018 21:03
@Chris87 Once the old sim has turned off just keep rebooting the new phone/sim.
Usually takes a couple of hours but upto 24 for everything to switch over.
on 23-12-2018 21:03
@Chris87 Once the old sim has turned off just keep rebooting the new phone/sim.
Usually takes a couple of hours but upto 24 for everything to switch over.
on 23-12-2018 22:02
on 23-12-2018 22:02
Thank you, very much appreciated. Sadly the new phone isn't in my possession as its a Christmas gift.lol
on 23-12-2018 22:27
on 23-12-2018 22:27
on 24-12-2018 08:48
on 24-12-2018 08:48
Slightly different question: My father in law had an accident with his handset so has bought a new one from Argos. The old handset has a micro sim but the new one has a nano sim slot. We have no way of trimming the old sim down to fit but it did come with a PAYG sim. Is it possible to do a sim swap to convert the new SIM to the old number? We tried on the phone last night but after receiving the text messages and entering the serial number we were told there was a problem. We could go into store but don't relish the thought of having to drive 30 miles to the nearest O2 store on Christmas Eve.
on 24-12-2018 09:36
on 24-12-2018 09:36
Hi @Typhoon1944
If he bought a phone which came with a sim, I presume it was an O2 package?
If not.... you won't be able to do a sim swap.
If it is O2 then follow the advice here https://swapmysim.o2.co.uk/
A community guide here
https://community.o2.co.uk/t5/Apple/Sim-Swap-Nano-Micro-Mini-Sim/m-p/292218#U292218
However, if you are struggling then it would be a far quicker process to go instore and let them do it for you. It can be done in 10 minutes.
Other than that, he can keep the new sim and just inform people of a change of number?
Best of luck
Veritas Numquam Perit
on 24-12-2018 09:45
on 24-12-2018 09:45
@Typhoon1944 if the original SIM is also PAYG it shouldn't be a problem to SIM swap but a PAYG SIM cannot be used for a monthly contract, so the correct SIM will be required.
Try the swap again this morning or call customer services on 4445 for help.
on 24-12-2018 10:05
on 24-12-2018 10:07
on 24-12-2018 10:07