Solved: Start £10 bundle early

Alex5 · ‎09-09-2020

I'm on a £5 bundle but don't have data. If I top up £10 for a £10 bundle can I active the bundle today or do I have to wait until the renewal date?

MI5 · ‎09-09-2020

@Alex5

It will only change automatically on your anniversary date.

If you want to bring that forward, you need to call 4445 and ask O2 to do it manually.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎09-09-2020

@Alex5

It will only change automatically on your anniversary date.

If you want to bring that forward, you need to call 4445 and ask O2 to do it manually.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Alex5 · ‎09-09-2020

If 4445 Customer service is closed

Alex5 · ‎09-09-2020

I think customer service is closed right now

MI5 · ‎09-09-2020

@Alex5

It's not closed.

Just busy and short staffed.

Try at 8.00am in the morning.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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