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Standard sim card won't fit new phone

ChrisJackson
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I'm on Classic pay and you go, as I don't make many calls. I've just got  a new phone which needs a micro or nano sim card, but my current sim card is standard size. Can I get a new sim card but keep my old number on Classic pay as you go tariff rates?

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MI5
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@ChrisJackson 

If you can't get through, just order any free payg sim from here https://www.o2.co.uk/shop/sim-cards/pay-as-you-go and do a sim swap from your old sim when the new one arrives Guide: Sim Swap: a mini guide 2017 update 

The swap will transfer your number, tariff and credit to the new sim card.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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madasaf1sh
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@ChrisJackson

All you need do to get a new sim card is ring Customer Services on 4445 from an o2 phone or 0344 809 0202 from any other phone
Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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MI5
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@ChrisJackson 

First check if you can convert your current sim card to save time. 

Solved: sim card - O2 Community

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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ChrisJackson
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Unfortunately it's a very old sim card, so pop-out conversion is not possible. I'll try phoning and asking for a new sim, as masdaf1sh suggests.

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MI5
Level 94: Supreme
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Registered:

@ChrisJackson 

If you can't get through, just order any free payg sim from here https://www.o2.co.uk/shop/sim-cards/pay-as-you-go and do a sim swap from your old sim when the new one arrives Guide: Sim Swap: a mini guide 2017 update 

The swap will transfer your number, tariff and credit to the new sim card.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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ChrisJackson
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Thanks, MI5. I'll do it online and then do a sim swap. I'll post success or otherwise here in due course.

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MI5
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No worries mate, you're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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ChrisJackson
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New sim card arrived yesterday and I did the sim swap with no problems.

Thanks very much to MI5 and madasf1sh for your help and advice.

 

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MI5
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Good news slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 9 of 9
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