Special offers on SIM pack don't work

[Emcee]

£10 SIM pack said daya was increased from 3GB to 15GB and that you get an extra £10 credit but neither of these happened. What do I do to activate them?

[MI5]

@Emcee 

Follow the instructions on the sim pack but if not working, call customer service Guide: Coronavirus Community Help and Support 

[MI5]

@Emcee 

5x data offer:

Get 5x data for up to three months. Ends 1 July. 

£10 min top up for all Big Bundles. Your Big Bundle tariff value is the minimum monthly credit balance or top up required to activate and renew bundle. Bundle will continue to automatically renew on your bundle renewal date if you have sufficient credit. If bundle does not renew or is consumed, standard charges apply. You can switch bundles once a month to take effect from your bundle renewal date. UK calls/texts to standard UK landlines and mobiles and when roaming in our Europe Zone. Special and out of bundle numbers chargeable. Unused credit not refundable.

£10 Big Bundle and £10 and £15 UK and International Big Bundles ends 1st July 2020. £15 Big Bundle ends 17th June 2020.

Get 5x data for up to 3 months on our selected Big Bundles, then reverts to standard data allowance. Offer will be applied automatically for first-time customers. Existing customers with an eligible Big Bundle must text “5XDATA” to 2424 from their O2 Pay As You Go phone to activate the offer. 

Your credit balance must be at least the Big Bundle tariff value on your monthly renewal date for 3 consecutive months to renew bundle and benefit from the offer for 3 months. If you switch to a non-eligible Bundle during the 3 months, you will no longer be part of the promotion and will not get the promotional data allowances once your current Bundle has expired.

Fair usage policy and terms apply, see o2.co.uk/terms.

£10 free credit offer:

Claim £10 free credit. 

Free Credit: Claim £10 free credit when you order a Pay As You Go sim on a £5, £10, £15, £20 or £30 Big Bundle from o2.co.uk/freesim and activate your sim by topping up with £10 credit.

To claim, activate a new qualifying SIM and then text FREE10 to 21500 within 28 days of ordering your SIM. Text must be sent from and Free Credit will only be paid to, the mobile phone number on the new qualifying sim. 16+ only. No cash alternative. Pay As You Go service terms, tariff terms and Big Bundle tariff terms apply, see o2.co.uk/terms.

[LukasB]

Hey @Emcee just checking if this has been sorted or if you are still having trouble?