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EMcG
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O2:We were unable to process your latest bill. In order to avoid fees, please update your payment information via: <link removed>

Received the above as a text message. Was busy at work & wasn’t paying attention and clicked link. Link is very similar to 02 asking for login details.

Please escalate

Message 1 of 19
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jonsie
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Sophia903
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Phew... that’s a relief. I’ll be really careful about these texts in the future. Thank you so much.
Message 12 of 19
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jonsie
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Willywonka18
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Hi, I have today 08/08 received the same text, O2: We we're unable etc, etc from +44 7341 929732 and I tried as you suggested to send to 7726, and again as a couple of months ago when I received the same from +44 7393 802207 the text failed to send...??. Do you know if there is any reason as to why it's not going through ?. 

Message 14 of 19
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MI5
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@Willywonka18 

Even though it's a free text, a zero spend cap will prevent short codes from being sent.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 15 of 19
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Willywonka18
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Appreciate the quick reply but I don’t have any spend cap on Acc, I have tried to send from phone, iPad and neither work, q, just as typing am thinking maybe as I’m trying to send screenshot it won’t send ???
Message 16 of 19
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MI5
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@Willywonka18 

Possibly.

You just need to press and hold on the text then select "forward" and enter 7726.

No need for a screenshot.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 17 of 19
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Willywonka18
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Just tried sending details which worked, ta again 👍👍
Message 18 of 19
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MI5
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You're welcome.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 19 of 19
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