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Simply Pay as you Go Tariff discontinued

RoboGramps
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Hi,

 

  I've just received a Text saying that the tariff that I'm on is going to be discontinued.  And I'm going to be transferred to one called Standard PAYG Ultra for £10 a month.  This has confused me a little. (Be patient  I'm old  slight_smile )

 The message is as follows:

 

  "Your O2 tariff Simply Pay as you Go will soon be discontinued, so we're updating you to a new one.  Don't worry your tariff cost won't increase.  This'll happen between January - March 2025.  Your new Pay as you Go tariff will be the Standard PAYG Ultra for £10 a month, giving you 1000 mins, 3000 texts, 1GB Data & 50 MMS - you'll keep your top up for usage outside these allowances. We'll be in touch a few days before the switch.  For more info visit"  

  It then gives me a link.

 

  It's just occurred to me, "you'll keep your top up for usage outside these allowances"  Is this £10 a month for the allowance when I top up ? And I don't have to pay monthly ?  It is isn't it ?

  Sorry this has confused me a little as I don't use my phone very often, it's not even a smart phone.  I would just like to make sure about this.

Regards.

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Enlli
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Credit only lasts 6 months though

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 31 of 37
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madasaf1sh
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Its better than nothing, if people want o2 retro PAYG... 

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 32 of 37
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Elle1
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Thank you all so much for your advice and suggestions, I really appreciate your help. M15, do you suggest that I just see what tariff O2 changes me to....I suppose it'd be easy enough to change again if I don't like it. I just wish they made it easier online for non-tech people like me to understand as nowhere have I seen any options other than the rolling or big bundle plans. Thanks again.

Message 33 of 37
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MI5
Level 94: Supreme
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@Elle1 

If you are offered any tariff with the word "simplicity" in it, it will be the best "you" can get from O2, but yes, as you are PAYG, you can change or leave at will.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 34 of 37
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japitts
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Be interesting what O2 do for Simplicity users with <£10 credit available on the relevant date.

 

I'm sure they have an undisclosed answer.

Message 35 of 37
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madasaf1sh
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Knowing o2 at the moment those users will be cut off and sold down the river...never to be seen again...

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 36 of 37
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rp_yorkshire
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"make a chargeable call"

Does a chargeable call mean any outgoing call, or only one which is outside the free minutes of the tariff? If you're on that "add £10 then get an allowance for a month before anything depletes your balance" do only calls made after the free minutes are used, or after the 30 days, count as chargeable? And with "PAYG" tariffs where you get say £5 deducted per month for unlimited calls, no data, that month would you have to make a premium rate call or something which would charge separately than within the unlimited minutes for it to be "chargeable"?

Message 37 of 37
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