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Simply Pay as you Go Tariff discontinued

RoboGramps
Level 1: Joiner
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Hi,

 

  I've just received a Text saying that the tariff that I'm on is going to be discontinued.  And I'm going to be transferred to one called Standard PAYG Ultra for £10 a month.  This has confused me a little. (Be patient  I'm old  slight_smile )

 The message is as follows:

 

  "Your O2 tariff Simply Pay as you Go will soon be discontinued, so we're updating you to a new one.  Don't worry your tariff cost won't increase.  This'll happen between January - March 2025.  Your new Pay as you Go tariff will be the Standard PAYG Ultra for £10 a month, giving you 1000 mins, 3000 texts, 1GB Data & 50 MMS - you'll keep your top up for usage outside these allowances. We'll be in touch a few days before the switch.  For more info visit"  

  It then gives me a link.

 

  It's just occurred to me, "you'll keep your top up for usage outside these allowances"  Is this £10 a month for the allowance when I top up ? And I don't have to pay monthly ?  It is isn't it ?

  Sorry this has confused me a little as I don't use my phone very often, it's not even a smart phone.  I would just like to make sure about this.

Regards.

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Enlli
Level 69: Guiding Light
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Credit only lasts 6 months though

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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madasaf1sh
Level 78: King of Kings
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Its better than nothing, if people want o2 retro PAYG... 

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 32 of 34
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Elle1
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Thank you all so much for your advice and suggestions, I really appreciate your help. M15, do you suggest that I just see what tariff O2 changes me to....I suppose it'd be easy enough to change again if I don't like it. I just wish they made it easier online for non-tech people like me to understand as nowhere have I seen any options other than the rolling or big bundle plans. Thanks again.

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MI5
Level 94: Supreme
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@Elle1 

If you are offered any tariff with the word "simplicity" in it, it will be the best "you" can get from O2, but yes, as you are PAYG, you can change or leave at will.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 34 of 34
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