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Level 1: Joiner
Posts: 4
Registered: ‎27-03-2020
Accepted Solution

Sim swap

I have a new sim & phone and want to keep my original number. The only option I have at the moment is to do this via text which is to text SWAP to 20220. Do I do this from my new sim or my old sim?
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Posts: 88,007
Topics: 738
Registered: ‎14-01-2013

Re: Sim swap

@Marie4 

The old one

https://community.o2.co.uk/t5/Apple/Sim-Swap-Nano-Micro-Mini-Sim/m-p/292218#U292218 

To do this, you need to send a message with the word “Swap” to 20220.

 

  • A message will then be sent back with a Auth Code. All you need to do is reply to the Message and type in the Code they have just sent you. The reason for this, is to ensure that you didn’t send a message by accident to active a Sim Swap
  • A New message will be sent back asking you for the Sim ID Number. So reply back to the message with the New Sim number and press send. A SMS will be sent back telling you its complete and to wait until you lose the Network on the old Sim card.

*The Game Is On*

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Posts: 80,287
Topics: 573
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Registered: ‎04-01-2009

Re: Sim swap

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Level 1: Joiner
Posts: 4
Registered: ‎27-03-2020

Re: Sim swap

Thanks will try this !
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Level 1: Joiner
Posts: 4
Registered: ‎27-03-2020

Re: Sim swap

Thanks, will try this!
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Posts: 80,287
Topics: 573
Solutions: 3,845
Registered: ‎04-01-2009
Highlighted
Posts: 88,007
Topics: 738
Registered: ‎14-01-2013

Re: Sim swap

All should go well @Marie4  wink

*The Game Is On*

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Posts: 101,989
Topics: 550
Solutions: 12,995
Registered: ‎04-04-2012

Re: Sim swap

@Marie4 

Please be advised that O2's systems are running much slower than usual and number ports and transfers are taking days to complete rather than the usual hours.

You may have to be patient once you have started the process.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 4
Registered: ‎27-03-2020

Re: Sim swap

Thanks!👍🏼