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Sim replaced pay as you go

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Roy2
Level 1: Joiner
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on ‎06-12-2022 13:43

on ‎06-12-2022 13:43

Hi I got a new sim yesterday and had the process for replacement to my old number, it’s not been 24hours but still have no service

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MI5
Level 94: Supreme
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on ‎06-12-2022 13:54

on ‎06-12-2022 13:54

@Roy2 

I assume you have rebooted the phone?

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 149986 Posts
  • 641 Topics
  • 28564 Solutions
Registered:

on ‎06-12-2022 13:54

on ‎06-12-2022 13:54

@Roy2 

I assume you have rebooted the phone?

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Bambino
Level 85: Esteemed
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on ‎06-12-2022 13:58

on ‎06-12-2022 13:58

@Roy2 Did you follow this guide: SIM Swap: a mini guide (incl eSim) - O2 Community

If so, try turning your phone off and back on again.

If you're still having difficulty, call into an O2 store, if you have one nearby, and they'll do the swap for you. Bring identification with you.

I DO NOT WORK FOR O2



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